As a guy who is required by statute to respect the confidentiality of those who hire me, I can only shake my head at the violence done to online privacy by the current wave of popular Internet platforms. I don’t recall much of a hubub about privacy in the days that widespread use of the web was relatively new in the 90’s; “netiquette” and admonishments to never give out personal information were the rule of the day, and my biggest headaches were spam and discussion group trolls on the old NY Yankee message board. But as the children of that era grew up and the ads in my sidebar began to eerily reflect the content of my writing, it became clear that privacy was flat-lining.
I place the blame squarely on the shoulders of the Mark Zuckerbergs of the world. I cannot expect a 20-something to share my mid 40’s world view. But they can listen, and I don’t believe that Mr Zuckerberg does. I think he is focused solely on short term figures while he is putting out fires like the Facebook IPO headache and recent Instagram debacle, where the idea of good faith took a serious body blow. But beyond that he has such a deaf ear to Facebook users that it is sad. I do understand this (but I don’t excuse), because when I was 25 my concept of privacy was little more than making sure the men’s room stall was closed.
I didn’t get medical privacy because I was healthy.
I didn’t worry about my children’s likeness being in the wrong places because I had no children.
I didn’t worry about online privacy because when I was Mark Zuckerberg’s age a cookie was something you ate.
I didn’t get financial privacy because I was broke.
Interestingly, on that last point, when I was 28 an irate neophyte landlord crossed the line the day I moved out of my apartment. He boiled over in anger over some minor damage to plaster walls, and, in front of my brother, groused how betrayed he felt that I caused damage in the apartment after giving me a chance with my bad credit and all. The damage was probably $50. But I couldn’t get over his big mouth (especially in light of the fact that my credit was actually about average for my age). He deliberately embarrassed me, and I never forgot the incident. It was one of those life experiences that I seriously doubt Mark Zuckerberg can relate to.
Perhaps the biggest casualty of the Zuckerberg culture is the wave of younger people with a voice who, like Mark himself, just don’t get it, because they have no experience. How could they?
Take for example a minor phenomenon from this past summer when recent Iowa grad Cathryn Sloane got criticized when she wrote an article entitled Why Every Social Media Manager Should be Under 25. The article generated over 600 comments, the vast majority of which ranged from critical to enraged, and thousands of shares across the ‘Net. While privacy was not a topic, the myopia that comes with lack of perspective was center stage. In Ms Sloane’s case she has more or less disappeared, which is unfortunate because I think she meant well.
More emblematic of the problem is Sam Biddle of Gizmodo in his rant Stop Whining About Your Personal Data on Instagram You Little Whiny Baby. In it, the 2010 Johns Hopkins grad basically tells us all that our photos suck, Instagram has to make money, and that’s how capitalism works, so eat it.
I am a capitalist. Sam Biddle is wrong. One of the basic underpinnings of capitalism is good faith, and Instagram’s unilateral terms of service change-since revoked- urinated on that idea. Privacy was another casualty. Instagram tried to annex private content, and were it not for the backlash I could see photos of my children meant only for the eyes of select friends out in the open, with no attribution or compensation. That makes my old landlord look like Santa Claus. And guess who owns Instagram? Mr Zuckerberg’s Facebook. Instagram recanted, not because they listened to users, but to their bottom line when high level accounts like National Geographic went dark.
I would bet my own good faith capitalist money that Mr. Zuckerberg will have a far different attitude about privacy the day he becomes a father. I’d like to know how he’d feel if he saw his child’s likeness in a sidebar ad. We’ll see how he feels when he’s older and sees a pharmaceutical ad above his email for a medical matter he’s dealing with. I’d love to be a fly on the wall when he posts a photo of his family out to dinner and it defaults to geo-locating him and some whack job accosts him.
The crux of the matter is default settings on social media that require elaborate opting out of disclosure rather than opting in. And the culture it has created is philosophically at odds with the prevalent attitudes when the Internet rose to prominence. This is unfortunate, because those of us who are older and wiser are forced to deal with the ignorance and sass of younger users like this comment screenshot on a video where Zuckerberg hems and haws like Ralph Kamden when addressing privacy.
What these people don’t grasp is that it wasn’t always that way. Privacy was valued. It was expected. It was a promise. Were we naive? Perhaps, but we weren’t an exhibitionist generation either, where everything we did or saw found itself on social media from childhood on. As demographics change and Gen-Y becomes more influential, privacy will hurtle toward extinction because those killing it never knew to value it. For this I blame Mark Zuckerberg, because he did more to create a generation that marginalized privacy more than anyone else. And he didn’t listen.
That is too bad because listening would be good for business. The majority of people buying and selling Facebook stock aren’t 25. And I know slews of people in theirs 30’s to 50’s who eschew Facebook and most social media because they don’t trust it. These people were early adapters of AOL and other earlier platforms. They have discretionary income. They are tech savvy. But they aren’t going to play in Zuckerberg’s sandbox. Perhaps someday Facebook will wake up and learn that good faith, respecting privacy and doing the right thing are the best ways to do business. I get the feeling right now he’s just listening to his own headlines, not realizing that the media loves one thing more than building you up, and that is tearing you down. If I were Mark Zuckerberg I would start to seriously listen.